Automate posts, direct messages, comments, and get analytics

What does the Facebook integration do?

The one-click Facebook integration allows you to make and schedule posts, comments, comment responses, and replies to direct messages to your Facebook pages and Facebook groups. It also allows you to collect analytics data from Facebook and track leads coming from posts and ads you run on Facebook. You can specify which of your users have which level of access to which Facebook pages and groups, and whether or not their posts require approvals.

How do I setup the Facebook integration?

In Social Hero, go to Profiles > Facebook and click Add. You'll be asked to verify your Facebook credentials once in order to connect our third-party posting API to your account, then you'll be asked to select all of the pages and groups that you want to manage with Social Hero. And that's it! You can then assign access to each page and group to whichever users you please.

Support for the Facebook integration

Facebook occasionally disconnects API connections if they are not used for a period of time. In this case, you'll be notified in the Profiles section and asked to repeat the one-click connection. Facebook also occasionally rejects some posts sent by API if they violate any of Facebook's Terms of Use, include an attachment that exceeds the size limit for Facebook posts, or are sent at times of high traffic and Internet latency. In this case, you'll be immediately notified on your dashboard and email of the failed post and the reason it was rejected, with suggestions on how to fix the post or when to retry.